Terms of service

Last updated: 1 January 2026. A plain-language framework covering the ordinary course of our work. Where a signed proposal, statement of work or license schedule says something different, that document governs.

1. Engaging us

Every engagement begins with a written proposal setting out deliverables, fees, license tier, dates and assumptions. A proposal is valid for 30 days and is not a booking until countersigned and the deposit received. A 50% deposit confirms the date; the balance falls due on delivery, payable within 14 days. Invoices unpaid after 30 days accrue interest at 1.5% per month or the maximum permitted by law, whichever is lower. Licenses do not commence until the associated invoice is paid in full.

2. Cancellation and rescheduling

• More than 14 days before: deposit refunded, less non-refundable travel committed on your instruction.
• 7 to 14 days before: deposit retained.
• Under 48 hours, or non-attendance: full fee due.
• Weather or force majeure: one reschedule at no charge. A second is treated as a new booking.
• Cancellation by us: all sums paid are refunded in full. That is the limit of our liability for cancellation.

3. Production

You are responsible for site access, permissions, permits for private or restricted locations, and making agreed spaces, staff and dishes available at the times set out in the treatment. Delays caused by access, staffing or preparation are chargeable at $275 per hour.

Creative and technical decisions — framing, lens, pacing, grade, edit structure — are ours, within the approved treatment. You control brand accuracy: product names, claims, prices, pronunciations, trademarks and anything factual about your business.

Revision rounds are as stated in your package and cover edit, sequencing, music, text and colour. They do not cover a change of concept, a new location or additional filming, each of which is a new engagement. If we receive no feedback within 14 days of delivering a cut, it is treated as approved and the balance falls due.

4. Delivery

First-cut video within 7 business days of the final shoot day; edited stills within 5. Delivery by private link, live for 90 days. Project archives retained for 24 months. Retrieval after 90 days is charged at $150 per project.

5. Intellectual property

We retain copyright and all moral rights in the content. Nothing here transfers copyright to you; what you receive is a license, set out in your license schedule and described on our licensing page.

You retain all rights in your trademarks, logos, recipes, product designs and premises, and grant us a license to feature them in the content, in our portfolio, in awards submissions and in our own marketing, unless you tell us otherwise in writing before the shoot. If a campaign is confidential or embargoed, tell us at brief stage and we will hold it until you release it.

Use of the content outside the scope or term of your license is copyright infringement. Our standard remedy is retrospective licensing at 200% of the applicable fee for the period of unlicensed use, without prejudice to any other right or remedy. We will always raise it with you first.

You may not use the content to train, fine-tune or evaluate any artificial intelligence or machine learning model, nor as input to any generative or synthetic media system, nor to create any synthetic depiction of Emily or Gordon. This applies at every license tier including perpetual buyouts.

6. Disclosure and advertising standards

Where we publish commissioned content on our own channels we disclose the commercial relationship as required by the FTC Endorsement Guides and platform rules. This is not negotiable and may not be edited out. You are responsible for the accuracy of any claim you ask us to make about your product, property or service, and you indemnify us against claims arising from information you supply.

7. Warranties and liability

We warrant that we will perform with reasonable skill and care, that the content is our original work, and that we hold the rights necessary to grant the license you are buying. We do not warrant any particular commercial result — reach, engagement, bookings or revenue — because those depend on factors outside our control.

Neither party is liable for indirect, consequential or special losses, or for loss of profit, revenue, goodwill or anticipated savings. Our total aggregate liability for any engagement is limited to the fees paid under that engagement. Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

8. Insurance, subcontracting and confidentiality

We carry equipment insurance and general liability cover, and can supply a certificate naming your property as additional insured. We may engage assistants, second shooters, retouchers or editors, and remain responsible for their work and compliance. Each party will keep the other's non-public commercial information confidential for three years beyond the engagement.

9. This website

All text, imagery, design and code on emilyandgordon.com is ours and may not be copied, scraped, republished or used to train any model without written permission. Prices published here are indicative and do not constitute an offer capable of acceptance. Nothing on this site is legal, financial or professional advice.

10. Governing law

These terms are governed by the laws of the State of New York, and the courts of New York County have exclusive jurisdiction. Before either party commences proceedings, both agree to attempt resolution in good faith for 30 days.

Questions: gordonxemily@gmail.com. Usage rights: gordonxemily@gmail.com.

This is a starting framework drafted for readability, not a substitute for advice from a qualified attorney. Have a lawyer in your jurisdiction review it before relying on it commercially.